Payment & Shipping
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Payment & Shipping / Delivery Policy

Standard

Free

Order by 4pm Monday to Friday, delivered 4 to 5 working days

Express

Cost depends on destination. Free for over €400 orders.

Order by 4pm Monday to Friday, delivered next 2 days


Reina V watches and Intereliable bvba are represented by TIMEBOX SA for all logistic purposes.

 

Once your order has been dispatched, you will receive an email at your specified email address confirming it is on its way. 

As long as your order is placed before 3pm (Monday to Friday), it should be shipped that day for delivery the following day, including Saturdays (not including Sundays and bank holidays). This is subject to your order passing necessary checks.

Next 2 days delivery is offered free for all EU orders over €400. You can pay extra during the order process if you wish to upgrade to next 2 days delivery for any orders under €400. If you place an order over €400 before 1pm on Sunday, it will be delivered Tuesday or Wednesday. Orders under €400 can upgrade to this option for extra cost.

Reina V watches and Intereliable bvba does not open on public holidays or bank holidays.  Any orders received on these days will be dispatched on the following working day, with the timescales mentioned above applying.

As the goods sold by Reina V watches and Intereliable bvba are luxury items, we have a strict fraud checking process in place. Please be aware that Reina V watches can only offer the timescales mentioned above if your order is easily validated (i.e. if your order is going to the registered billing address you have supplied, or if your shipping address is a known Company). Nearly all of the time, this is a quick and straight forward process. If, for any reason, there is a delay in this process (i.e. the billing address given cannot be verified, or the shipping address being in a different country to the supplied billing address) then Reina V watches will notify you of this by email, and let you know what the next steps are.

On the rare occasion that there is a delay, Reina V watches and Intereliable bvba will contact you by phone or email to notify you of this.

Please note that whilst nearly all EU locations qualify for next 2 days delivery, there are a few remote locations that are not covered by this service. 


International Delivery

Please note that the delivery estimates we give do not apply to International deliveries. International shipping is calculated during the checkout process and is free for most countries; however some non-EU countries will incur a delivery charge. On the final checkout page, the delivery estimate is given, which is usually between 2 – 10 working days.  We use UPS or other courier Express for any orders over €400, this is next 2 days delivery to most countries. Orders under €400, are sent using UPS or post which usually takes 3 - 5 working days in Europe, or 2 – 10 working days for the rest of the world.

Some of our brands have restrictions on which countries they can be shipped to, this will be shown in the product information.   


Posting Method

All orders €400 and over are sent using free Express Delivery, which is most often registered Mail Tracked or UPS. This is a next 2 days delivery service from the date of dispatch.

Orders under €400 are sent using our standard free delivery service, which is Regular registered Mail.


Missed Delivery

If the delivery attempt is made when you are not at home to receive it, the delivery company will leave you a card to notify you of this. From this you will be able to contact them to arrange redelivery when convenient, or collect it from the delivery company’s depot. For security reasons, all parcels sent by Express Delivery will require a signature upon delivery.

If for any reason the parcel is returned to us undelivered (for instance, if the address was given incorrectly, or redelivery was not arranged), then Reina V watches and Intereliable bvba will let you know by email as soon as the parcel is returned to Reina V watches and Intereliable bvba. You will be given the option of having the item re-dispatched to you, or refunded. If the item was not delivered through fault of the consumer, and then a refund requested, Reina V watches and Intereliable bvba reserve the right to deduct our outward shipping cost from the refund total.


Late despatch/deliveries

Reina V watches and Intereliable bvba are able to despatch nearly every order within the specified timescale, however on some rare occasions we can exceed our shipping capacity, which can delay delivery by an extra day. This is a regrettable situation that can occur occasionally, which unfortunately is naturally associated with buying online. If this happens, your order will be marked for urgent delivery the following day.  Delays can also occur if there is a problem with the delivery service itself. This is also a rare situation, and unfortunately beyond our control. If this does happen, Reina V watches and Intereliable bvba will do everything within our control to make sure your order is delivered as quickly as possible.


Consequential loss for late deliveries

If for any reason a delivery is late when a timescale has been specified, Reina V watches and Intereliable bvba will refund any delivery charges that were paid by you. Reina V watches and Intereliable bvba do not provide financial compensation if the delivery was free of charge to cover consequential losses i.e. repurchasing a more expensive item if it was meant as a gift, or taking time off of work to receive a delivery.


Delivery to a business address

Reina V watches and Intereliable bvba allow you to choose an alternative delivery address to the billing address, including work/business addresses. If you choose to receive your parcel at work, please make sure that someone will be available during normal working hours to receive/sign for the parcel i.e. a receptionist/nominated person who can sign for the delivery on your behalf, as registered Mail will only deliver to the address itself and not the named person directly.