Terms & Conditions
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TERMS and CONDITIONS OF USE / SECURITY and PRIVACY POLICY

The terms and conditions for use of The Reina V Watches website are detailed below and should be read carefully. We may vary these terms from time to time and therefore you should check them before you make a new purchase. Please note, any use of this website or purchase made through this website constitutes an agreement to abide by the terms and conditions detailed below which shall override any other terms and conditions. Any contracts or agreements formed between you and us by means of this website shall be governed and construed according to Belgian law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the Belgian courts.


1. Online Shopping
We have taken care in presenting the products on our website as accurately as possible. The images you see will depend on your monitor's display and color capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read the Delivery Information and Returns Policy.

Customer Services
Our customer services team will be delighted to help you place an order over the telephone, advise you on the range of products we offer on our website and help you with queries about payment. Our customer experience team can be contacted on 
info@reinav-watches.com

 

2. Contact Details

Our primary method of communication with you is by email. Therefore please ensure the email address you provide us with is correct. All order and dispatch confirmations will be sent to the email address you provide. In the unlikely event of a problem with your order, we may contact you by telephone. Again, please ensure the contact telephone numbers you provide are accurate.


3. Orders

Once you have completed an online purchase, we will send you an email confirming your order details.
When your order is placed, the funds for your order will be ‘pending’ ready for us to ‘collect’ when we dispatch your order. Pending funds means the amount of authorized money is set aside, away from your available balance and the amount is not debited completely until the day of dispatch. Goods will not be dispatched until payment collection has been successful.
Whilst we are under no obligation to accept your order, we would normally do so where: (i) the product is available(ii) the order reflects current pricing (iii) your credit card/debit card payment is approved by your credit card/debit card company and (iiii) your order passes our verification checks.


4. Expected Arrival of Deliveries
All orders received online at Reina V Watches are processed and, depending on stock availability, are dispatched as promptly as possible and normally delivered in 2- 5 working days. Please see the delivery information on the product pages for more specific information.

Delivery times stated are subject to order approval. Please visit our delivery page for complete information. 


5. Delivery Address
All deliveries will be made to you at the addresses specified by you in the order. A signature may be required to receive the order and you will be responsible for the products as soon as they are delivered. Ownership of the products shall pass to you once we have received payment in full. If you decide to have your order delivered to a different address than your own, a signature may still be required and the general conditions of delivery will remain unchanged.

 

6. Lost Packages
Even though packages are sent via secure courier, on rare occasions we do experience losses whilst in transit. Please get in touch with our customer experience team if you think this may be the case with your order. Please be aware that if we are not contacted within 30 days, an insurance claim cannot be made and thus the customer will be unable to claim any loss from Reina V Watches.


7. Credit/Debit Card Payment
We will contact your payment card company for authorization when you place your order. Your payment card will then be debited when we pick your order for dispatch. 
We take every reasonable care to ensure that your order and subsequent transactions are conducted in a secure environment. If products are not available for any reason after we have accepted your order, we will let you know. We will not charge you for these products and will refund any amounts already paid (if any) by way of a credit to your credit card/debit card account.

 

8. Validation Checks
All credit, debit and charge card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery. In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the reinav-watches.com website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order, or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.

 

9. Prices and Charges
We try to ensure that all product information and pricing displayed on this website is correct and up to date at the time you place an order. We verify pricing at dispatch and in the event of an error the following policies will apply:
Actual price lower than price shown at time of ordering - at our discretion we will charge you the lower amount and dispatch the product.
Actual price higher than price shown at time of ordering - we will either contact you to discuss whether you wish to continue with the order, or cancel the order and send you an email confirming the cancellation.
All prices shown on the website are inclusive of VAT.
All delivery charges are shown as a separate line item on the order summary page. For full details of our delivery charges please visit our delivery page.

 

10. Availability
All products and/or services displayed on this website are subject to availability. Prices of products may change from time to time. We confirm availability and price at the time your order is placed. If a product is unavailable when we come to dispatch your order, we will contact you either by phone or email.


11. Website Errors
We endeavor to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price or item availability. We present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

 

12. Copyright Trade Marks and Site Content
Reina V Watches and Intereliable bvba and its subsidiaries are the owners of the copyright of this site and all materials on this site including content, design, text, graphics and photographs. You may download and print content from this site for media related purposes or for your own personal use only. This is subject to the material being reproduced accurately and not being used in a derogatory manner or in a misleading context. Where this material is reproduced, published, broadcast or otherwise issued to others the source and copyright status must be acknowledged. The permission to reproduce Reina V Watches press releases does not extend to any material on this website which is identified as being the copyright of a third party. No right, title or interest in any downloaded materials or software is transferred to you by such downloading. You may not make any other use of material on this site (including reproductions, publication, alteration, distribution, broadcast or any other exploitation except as above) without our written permission.

 

13. Disclaimers
This site is provided on an "as is" basis without making any warranties or representations of any kind with respect to this site or its contents and Reina V Watches and Intereliable disclaims all such representations or warranties. In addition Reina V Watches and Intereliable bvba makes no representations or warranties about the accuracy or completeness of the information contained on this site. These disclaimers do not exclude Reina V Watches and Intereliable bvba liability for matters which may not be excluded under any applicable national law. Neither Reina V Watches and Intereliable bvba nor any of its directors, employees or agents will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss or damage to property and claims of third parties. Reina V Watches and Intereliable bvba does not exclude any liability for death or personal injury resulting from its negligence or the negligence of its directors, employees or agents. Reina V Watches and Intereliable bvba cannot be responsible for any losses you may incur in transmitting information to us by internet link or by e-mail. Any such loss shall not be borne either wholly or partly by us, and shall be entirely your responsibility.



SECURITY & PRIVACY - PRIVACY POLICY


Reina V watches, Intereliable bvba and TIMEBOX SA (RV-IN-TB) ("We") are committed to protecting and respecting your privacy. This policy (together with our terms of use and any other documents referred to on it) sets out how we will and will not use the personal information you give use so please read the following carefully. By visiting reinav-watches.com (our site) you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Get Social Gr - Nikolaou Florou 31, Athens - T: +30 2106916166 - e-mail: marketing@getsocial.gr - www.getsocial.gr

 

1. INFORMATION WE MAY COLLECT FROM YOU

When you shop with us you will submit your personal information to us. We will treat all information submitted by you in accordance with the terms of this privacy policy and in strict compliance with all Data Protection legislation. By entering your personal information on one or more of our sites you accept that we may retain your information and it may be held by us or by any third party company that processes it on our behalf. 

When you shop with us we may collect and process the following data about you:

 

2. INFORMATION YOU GIVE US

Information that you provide by filling in forms on our sites including information provided when you search for and/or order products, subscribe to any services we offer, request further services, comment on our blogs, submit any product reviews, participate in discussion boards or other social media functions on our site, enter competitions, promotions or surveys. We may also ask you for information when you report a problem with our site. If you contact us, we may keep a record of the correspondence.

3. INFORMATION WE COLLECT ABOUT YOU

On each visit to our sites we may automatically collect the following information:

·      •   Details of transactions you carry out through our site and of the fulfilment of your orders. This means that we can deal quickly with any problems you may experience with your order;

·      •   Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for billing purposes or otherwise and the resources that you access;

·      •   Calls made to our customer services department may be recorded for monitoring and quality control purposes;

·      •   We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to collate aggregate information. This is statistical data about our users' browsing actions    and patterns, and does not identify any individual.

 

4. INFORMATION WE RECEIVE FROM OTHER SOURCES

We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

 

5. COOKIES

Our sites use cookies to distinguish you from other users helping us to provide you with a good experience when you browse our sites and allowing us to improve our site. For more information on the cookies we use and what we use them for see our cookie policy. 

 

6. USES MADE OF THE INFORMATION

We use information held about you in the following ways:

7. INFORMATION YOU GIVE TO US

We will use this information:

·      •    To deal with your orders for the supply of our goods;

·      •    To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;

·      •    To provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about     goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you.

·      •    If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details     on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data;

 

8. INFORMATION WE COLLECT ABOUT YOU

We will use this information:

·      •    To administer our sites and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

·      •    To improve our sites to ensure that content is presented in the most effective manner for you and for your computer or device;

·      •    To allow you to participate in interactive features of our service, when you choose to do so;

·      •    As part of our efforts to keep our sites safe and secure;

·      •    To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

·      •    To make suggestions and recommendations to you and other users of our sites about goods or services that may interest you or them;

 

9. INFORMATION WE RECEIVE FROM OTHER SOURCES

We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

10. DISCLOSURE OF YOUR INFORMATION

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined by the law in Belgium and the EU. We may also share your information with selected third parties including:

·